1.What can I do if I don't receive the shipment?
We will track your order on net using the tracking number. If it is convinced that the product is confiscated by custom or lost for our reasons, we will send the goods to you as soon as possible. However, we will not be responsible for the lost if you afford us incorrect shipping address or any other reasons for yourself.
2.What is the payment?
Our payment is following:Gspay,ips,and MTCN.
3.Is it safe to order on your website?
Yes,of course. Don't worry about it! It is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at our website is safe 100%. All the payment process is done by MateCharge, which is known by its top security and anti-fraud systems. All of your credit-card or other payment mode details will not be revealed.
4. Can I contact you by phone ?
Yes we are reachable by phone,see contact us page. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
5.My order still says processing after a few days
This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.
6. Is there a store in my area?
We are a retailer of the products we sell; therefore we do not have information about other retail store locations. You must contact the company directly to obtain this information.
7. Do you charge for shipping and sales tax?
No. There is never sales tax and all are shipped to you free of charge.
8.What if my items are faulty?
Please contact us within 3 days of delivery to let us know, we will endeavour to sort this out for you.
9.What about delivery time?
For packages shipping,all orders may take a bout 1week delivery time to your door and also trackable online any time.
10.How do I track my order?
Most orders can be tracked by going to USPS.com.Once you make orders here,you will get an email noticing Order confirmation with tracking number together.And tracking numbers could be trackable online in 36hours later.Please contact us via email if you need further tracking assistance.
11. Where do I return my shoes?
Please ask an request feedback now on our website,we will reply soonest into your email including return information.
12.What if i am not available on my delivery date?
If you are not available to sign for your order then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
13. What if I have worn my shoes? Can I still return them?
No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense. All shoes asking for return should be in new condition,including package.
14. I do not have a PayPal account?
You do not need one; you can pay by debit/credit card. Details on how to do this are displayed in the information panel to the right.
15. Do you have a catalog?
No. Our website is our catalog. Generally you can request a catalog from the footwear company you are interested in.
16. How long will it take to process my return?
We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.
17.Do I have to sign for delivery?
Yes, all orders require a signature.
18.How long is delivery?
Delivery usually takes about a week to ten days but customers usually receive their order in about a week.If your order exceeds this time then please contact us and we will chase things up for you.
19. Do you ship internationally?
No. At this time we are not able to ship internationally, though we are currently researching this possibility,but mainly to USA,UK,Canada,Australia Marketing. Please check back in the future for this option.
20.I want to make an order but i am outside the UK, is there a chance I may receive customs charges?
Yes, there is always this chance when you are ordering from outside the UK, please check with your postal service before placing an order as it is the buyers responsibility for any charges.
